Returns & Refunds
Returns
Please choose your items carefully as we do not offer an exchange or return for change of mind or incorrect orders.
While we do not accept returns, we are committed to ensuring that you receive your order in perfect condition.
The following are the only exceptions to our no-return policy:
- Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of delivery. We will arrange a replacement or store credit at no additional cost.
- Incorrect Item Shipped: If you receive an item that does not match your order, please notify us within 7 days so we can resolve the issue promptly.
If an item is to be returned due to the above they are to be returned as received in original packaging and unused. If this is not adhered to the refund will be not be able to be processed.
If you have not contacted us within the above time frames we can not promise that your issue can be rectified.
To begin a request, you can contact us at helloriccacasa@gmail.com
Thank you for shopping with us here at Ricca Casa